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Dispute Management Tool

In the fast-paced world of business, disputes are a common occurrence. However, these disagreements can escalate into significant problems for organizations if not managed effectively. One tool that has been gaining prominence in recent years for preventing such predicaments is a dispute management solution. To illustrate the power of these tools, we will delve into real-world cases, such as the Mobilox-Kirusa and Rasna-Bharat Road Carrier disputes, which highlight how dispute management tools can save organizations from substantial legal and financial troubles.

Dissecting the Mobilox-Kirusa Dispute

The Mobilox-Kirusa dispute is a prime example of how a seemingly minor issue can snowball into a significant legal battle. Mobilox Innovations, a technology company, had provided software solutions for the popular reality show “Nach Baliye,” which involved audience voting via SMS and calls. To streamline this process, Mobilox outsourced some of its services to Kirusa Software. The trouble began when Kirusa alleged non-payment of approximately ₹20 lakhs, leading to its desire to initiate insolvency proceedings against Mobilox under the Insolvency and Bankruptcy Code (IBC).

The case journeyed through various courts, ultimately reaching the Supreme Court, which rejected Kirusa’s claim. The key to Mobilox’s success lay in its ability to prove that the dispute stemmed from Kirusa’s breach of contract. The Non-Disclosure Agreement (NDA) between the parties prevented Kirusa from publicly disclosing its association with “Nach Baliye.” However, Kirusa flaunted this partnership on its website to attract clients, violating the terms of their agreement. This breach allowed Mobilox to withhold payments, safeguarding itself from insolvency proceedings.

Understanding the Rasna-Bharat Road Carrier Dispute

The Rasna-Bharat Road Carrier dispute offers another illuminating example. Bharat Road Carrier took Rasna to insolvency court for unpaid dues related to goods transportation services. Rasna cited improper invoices and low-quality services as reasons for non-payment, although it had not explicitly communicated these issues earlier. The National Company Law Tribunal (NCLT) initiated insolvency proceedings against Rasna, which argued that the bills were disputed without clear reasons.

Unlike the Mobilox-Kirusa case, where Mobilox had communicated the reasons for non-payment, Rasna’s dispute was vague until it received a formal demand notice. This lack of clear communication from Rasna led to its dispute being classified as a “made-to-believe dispute” by the NCLT. Consequently, Rasna lost* the case as the NCLT labeled its arguments as “moonshine.”

The Role of Dispute Management Tools

Both cases underscore the importance of clear communication and documented dispute-resolution processes. Dispute management tools can be instrumental in avoiding such legal entanglements. Here’s how:

1. Documentation

These tools enable organizations to maintain a detailed record of all communication and agreements with stakeholders, ensuring that any disputes can be resolved with a clear understanding of the facts.

2. Structured Resolution

Dispute management tools provide a structured framework for resolving disputes, making it easier to identify breaches of contract and enforce agreements.

3. Timely Alerts

These tools can send automated reminders and notifications to ensure that disputes are addressed promptly and not allowed to fester.

4. Data Analysis

Dispute management tools often include data analysis capabilities, allowing organizations to identify recurring issues and address them proactively.


Dispute management tools are essential in today’s business landscape to prevent minor disputes from escalating into significant problems. The Mobilox-Kirusa and Rasna-Bharat Road Carrier cases illustrate how organizations can benefit from these tools by fostering clear communication, documenting agreements, and structuring dispute-resolution processes. By implementing such tools, organizations can save valuable time, resources, and reputation, ultimately avoiding the legal and financial quagmires that often accompany unresolved disputes.

*The Gujarat High Court has temporarily stayed Rasna’s insolvency since it has appealed to the National Company Law Appellate Tribunal (a tribunal above the NCLT). So until that decision arrives, Rasna gets a breather.

Hemant Joshi

Hemant is a product leader with more than a decade of experience building products that have impacted the way individuals and enterprises pay and get paid, including India's first B2C BNPL solution Lazypay. At KredX, he has structured multiple working capital financing solutions for Indian and multinational companies. Most recently, he built KredX CMS, a holistic suite of products for new age CFOs.